Tech Tips for Catholics

Q. Whenever I try to publish my video in Vista’s Movie Maker, the program freezes and shuts down. I get a message that says “Windows Movie Maker has stopped working. A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available.” I restarted the computer, tried publishing to CD, etc. Nothing has worked. Any suggestions? Thanks much.

A. There are a couple of things that could be causing this error message to occur, but I would suspect that there is either a setting or another program interfering with Windows Movie Maker.  First try the “Debug” if you have not already done so.  Chances are, it won’t fix the problem.

Here are a few steps that may help:

Step 1: Open Windows Movie Maker and go up to Tools > Options…

Step 2: Once you are in the Options menu, click on the Compatibility tab.  If you have an old version of Nero installed, chances are this is what is causing the problem.  Uncheck any setting that has “Nero” in its name.  If you do not see any “Nero” decoders, then uncheck one setting at a time; testing it throughout the process.

Step 3: If this does not work, and you are still getting the error message, then try downloading: Nero General Clean Tool.

Hope this helps.

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